1. Operator Role & Legal Compliance
Britannia Airport Cars (“the Operator”, “we”, “our”) provides private hire booking services in accordance with Transport for London (TfL) regulations, including Regulation 9(14) of the Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000.
By law, the contract for every journey booked through Britannia Airport Cars is made between the customer and Britannia Airport Cars, and we are responsible for ensuring that the journey is carried out, whether directly or through a licensed, self-employed driver dispatched by us.
2. Nature of Our Service
Britannia Airport Cars facilitates transport services by managing bookings, processing payments, assigning licensed drivers, and providing customer support. The travel itself is performed by an authorised, self-employed private hire driver who has been dispatched for the journey.
3. Booking Confirmation
A booking becomes valid only once Britannia Airport Cars issues a confirmation via email, SMS, WhatsApp, or another communication channel. We reserve the right to decline, cancel, or modify bookings where essential information is missing, no suitable vehicle is available, or compliance or safety standards require it.
4. Charges, Pricing & Payment
All fares are displayed and agreed upon before confirming the booking. The confirmed price includes the Operator’s booking or administrative fee and any VAT applicable to our retained commission.
Britannia Airport Cars collects the entire fare from the customer, deducts its commission, and releases the remaining amount to the licensed driver who carries out the journey.
5. Cancellation & Refund Conditions
- More than 12 hours before pickup: A full refund is issued.
- Within 12 hours of pickup: The booking becomes non-refundable unless a verified airline cancellation is provided.
Refunds approved by Britannia Airport Cars are typically processed within five working days.
6. Vehicle Selection & Customer Responsibility
Customers must choose a vehicle type appropriate for the number of passengers and the amount of luggage being transported. If uncertain, customers are encouraged to contact Britannia Airport Cars for advice before confirming their booking.
Selecting an unsuitable vehicle may result in service limitations or additional charges.
7. Waiting Time, Delays & No-Show Policy
- Airport meet-and-greet: Drivers will wait up to 45 minutes after the flight has landed.
- Non-airport pickups: Drivers will wait up to 15 minutes from the scheduled pickup time.
Customers must notify Britannia Airport Cars of delays to avoid extra charges or being recorded as a no-show. Extended waiting time may incur additional costs.
8. Liability & Service Limitations
While Britannia Airport Cars is the contracting party for the journey, transportation is carried out by an independent licensed driver. As a result, Britannia Airport Cars cannot be held liable for events outside our control, including:
- Heavy or unexpected traffic
- Road accidents caused by third parties
- Delays resulting in missed flights
- Severe weather or operational disruptions
- Consequential losses or missed appointments
Our responsibility is limited to arranging transport with reasonable skill and diligence.
9. Lost Property Procedure
If belongings are left in a vehicle, Britannia Airport Cars and the assigned driver will take reasonable steps to help recover them. However, we do not accept liability for items that are misplaced, damaged, or not recovered.
10. Data Protection & Privacy
Britannia Airport Cars processes customer information in accordance with UK GDPR. Data is used exclusively for booking management, payment processing, verification, customer communication, and service improvement.
We do not sell, trade, or distribute personal data to third parties, except where required by law or regulatory authorities.
11. Updates to These Terms
Britannia Airport Cars may revise these Terms & Conditions at any time. Updated terms apply immediately to all new bookings and will be published accordingly.