BRITANNIA AIRPORT CARS | PLATFORM TERMS
CUSTOMER TERMS
Booking Terms and Conditions
Britannia Airport Cars
Britannia Airport Cars is a booking marketplace working with independent private-hire operators licensed by Transport for London (TfL). When you request a journey, we arrange for the licensed operator named on your booking confirmation or e-ticket to accept and fulfil it. We also assist with quotations, payments, confirmations and customer support.
Your journey contract is directly with the named licensed operator. Your booking is subject to these Marketplace Terms and the operator’s own booking conditions.
1. Booking and licensed operator
Your booking is confirmed when the licensed operator accepts your request and a booking confirmation or e-ticket is issued on its behalf. The confirmation will identify the operator and your journey details. Please check it promptly and tell us about any error.
The licensed operator acts as principal and is responsible for arranging the licensed driver and vehicle. Please contact us if you require a copy of the operator’s booking conditions.
2. Price and payment
The total price and any booking fee will be shown before confirmation. Payment may be collected through the marketplace as the licensed operator’s authorised collection agent. We may deduct an agreed commission or fee before paying the balance to the operator.
Additional waiting, parking, route, stop or vehicle charges may apply where stated or where you change the journey or provide inaccurate booking information.
3. Changes, cancellations and refunds
Changes require the licensed operator’s acceptance and may change the price.
Unless different cancellation terms are shown before booking:
- More than 12 hours before pickup: full refund.
- Within 12 hours of pickup: non-refundable, except for a verified relevant airline cancellation.
- After the pickup time or for a no-show: no refund.
If the operator cancels and you do not accept a replacement operator, the journey payment will be refunded. Approved refunds are normally initiated within five working days.
4. Your responsibilities
You must provide accurate contact, pickup, passenger, luggage, flight, accessibility and child-seat information, select a suitable vehicle, remain contactable and ensure all passengers are ready on time.
Passengers must follow safety instructions and must not smoke, vape, threaten others, damage the vehicle or carry prohibited items. Please allow sufficient time for traffic, airport security and onward connections.
5. Pickup, waiting time and no-shows
Unless your confirmation states otherwise, included waiting time is:
- Airport meet-and-greet: 45 minutes after the recorded flight landing time.
- Other pickups: 15 minutes after the scheduled pickup time.
The licensed operator may then charge reasonable waiting and parking costs or record a no-show. Please report delays using the contact details in your confirmation.
6. Journey and complaints
The TfL-licensed operator named in your confirmation is your transport provider. It is responsible for the driver, vehicle, licensing, insurance, safety, route, journey performance, lost property and transport-related complaints.
Journey complaints or claims must be made to that operator. We may assist with communication or arrange a replacement operator where available. For immediate danger or suspected crime, call 999.
7. Our marketplace responsibilities
We will provide our booking, payment-administration, communication and customer-support services with reasonable care and skill.
To the extent permitted by law, we are not responsible for the acts or omissions of the licensed operator or for the transport services it supplies, including driver or vehicle issues, traffic delays, missed flights or appointments. The operator’s booking conditions may lawfully limit its liability.
Nothing in these Terms affects your statutory rights or excludes liability that cannot legally be excluded, including liability for fraud or death or personal injury caused by negligence.
8. Personal data
Booking information is used to administer your booking, process payment, prevent fraud and provide support. Necessary information is shared with the licensed operator, its driver, payment processors and relevant authorities.
9. Law and contact
These Marketplace Terms are governed by the law of England and Wales without removing any mandatory consumer rights.
For website, payment or booking-administration enquiries: