This Privacy Policy explains how Britannia Airport Cars (“we”, “our”, “the Operator”) collects, uses, and protects your personal data when you book a taxi or private hire service with us. We comply with the UK General Data Protection Regulation (UK GDPR) and all applicable data protection laws.

1. Information We Collect

We collect and process personal data necessary to fulfil your booking and provide safe, reliable airport transfer services.

1.1 Personal Details

  • Name
  • Phone number
  • Email address
  • Pickup and drop-off addresses

1.2 Booking Information

  • Flight numbers
  • Journey details
  • Luggage information
  • Passenger count

1.3 Payment Information

We do not store full card details. Payments are securely processed through approved third-party payment providers.

1.4 Device & Usage Data

  • IP address
  • Browser type
  • Operating system
  • Pages visited

1.5 Driver Records & Operational Records

Information about the self-employed private hire drivers we dispatch, including licence details, compliance documentation, and operational logs.

2. How We Use Your Information

We use your information to deliver safe, compliant, and efficient transport services, including:

  • Managing and confirming bookings
  • Dispatching licensed drivers
  • Payment and fraud prevention
  • Customer service and communication
  • Compliance with licensing regulations

3. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

  • Contract: To fulfil a taxi or airport transfer booking.
  • Legal obligation: To comply with Transport for London (TfL) regulations.
  • Legitimate interests: To improve our services and prevent fraud.
  • Consent: For optional marketing communication.

4. Sharing of Data

4.1 Licensed Drivers

We share essential journey details with the licensed private hire driver assigned to your booking.

4.2 Payment Processors

Payments are processed securely via trusted third-party providers. Your full card details are not stored by us.

4.3 Regulatory & Legal Bodies

We may share information when required to comply with TfL licensing rules or legal obligations.

5. Data Storage & Security

We take appropriate technical and organisational measures to protect personal data from theft, loss, or unauthorised access. All data is stored securely within the UK or approved jurisdictions under UK GDPR rules.

6. Data Retention

We retain booking and operational records only for as long as necessary to satisfy legal, financial, and regulatory requirements.

7. Your Rights Under UK GDPR

You have the right to request the following:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data (where permissible)
  • Restriction of processing
  • Data portability
  • Withdrawal of consent for marketing

8. Cookies & Website Tracking

Our website may use cookies to enhance user experience, analyse traffic, and improve website performance. You can manage cookie preferences through your browser settings.

9. Marketing Communications

We only send marketing messages when you have provided explicit consent. You can opt out at any time by contacting us or using the unsubscribe link.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage users to review their privacy policies.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page and take effect immediately.