London Airport Taxi & Transfer Service — Britannia Airport Cars

1. Information we collect

1.1 Personal and contact information

We may collect:

• Your name
• Telephone number
• Email address
• Pickup and drop-off addresses
• Billing address, where required

1.2 Booking information

We may collect:

• Journey date, time and route
• Flight or train details
• Passenger numbers
• Luggage information
• Vehicle requirements
• Child-seat requests
• Accessibility or mobility requirements
• Special instructions
• Booking confirmation and e-ticket details

Please provide information about another passenger only when you are authorised to do so.

1.3 Payment information

Payments are processed by approved payment providers. We may receive transaction references, payment status, card type and limited card information, but we do not store your complete card number or security code.

1.4 Account and communication information

We may collect account details, booking history, emails, telephone records, messages, complaints, feedback and other communications relating to your booking.

1.5 Website and device information

When you use the website, we may collect:

• IP address
• Browser and device type
• Operating system
• Pages viewed
• Date and time of access
• Cookie identifiers
• Website activity and referral information

2. How we use your information

We use personal information to:

• Provide quotations and process booking requests
• Identify a suitable TfL-licensed operator
• Send booking confirmations and e-tickets
• Share necessary journey details with the licensed operator
• Administer payments, refunds and booking fees
• Communicate booking updates
• Provide customer support
• Help manage changes, cancellations and complaints
• Prevent fraud, misuse and security incidents
• Maintain and improve the marketplace
• Comply with legal and regulatory obligations
• Send marketing communications where permitted

3. Our lawful bases

Depending on the purpose, we process your information using one or more of the following lawful bases:

• Contract: To provide the marketplace, booking-administration and payment services covered by our Marketplace Terms.
• Steps before a contract: To prepare quotations and process booking requests at your request.
• Legal obligation: To comply with applicable legal, tax, accounting and regulatory requirements.
• Legitimate interests: To operate and improve the marketplace, provide customer support, maintain security and prevent fraud.
• Consent: For optional marketing, non-essential cookies and other processing where consent is required.

If you voluntarily provide health or accessibility information, we will process it only where necessary to arrange suitable transport and where an additional lawful condition, such as your explicit consent, applies.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

4. Sharing your information

4.1 TfL-licensed operators

Necessary booking information is shared with the TfL-licensed operator identified in your booking confirmation or e-ticket.

The licensed operator uses this information to accept and fulfil your journey and may share essential details with its licensed driver. The operator acts as a separate data controller and may provide its own privacy notice.

4.2 Payment providers

We share necessary transaction information with payment processors, banks and fraud-prevention providers.

4.3 Technology and support providers

We may use trusted providers for website hosting, cloud storage, email, SMS, customer support, analytics, security and other marketplace functions.

These providers may use personal information only as permitted by their contracts and applicable law.

4.4 Professional and regulatory bodies

We may share information with professional advisers, insurers, auditors, courts, regulators, licensing authorities, law-enforcement agencies or other public bodies where reasonably necessary or legally required.

We do not sell your personal information.

5. International transfers

Some service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we use a lawful transfer mechanism, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another legally recognised safeguard.

6. Data security

We use appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

These measures may include access controls, encryption, secure payment processing, monitoring, staff confidentiality requirements and regular security reviews.

No internet or electronic storage system is completely secure, but we take reasonable steps to protect the information entrusted to us.

7. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods are determined by:

• Booking and customer-support requirements
• Payment and accounting obligations
• Fraud-prevention needs
• Legal and regulatory requirements
• Complaint and legal-claim periods

Information is securely deleted or anonymised when it is no longer required.

The licensed operator may retain journey records separately in accordance with its own legal, licensing and record-keeping obligations.

8. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Restrict how your information is used
• Object to certain processing
• Receive certain information in a portable format
• Withdraw consent
• Object to direct marketing
• Complain to the Information Commissioner’s Office

These rights are not absolute and may be limited where information must be retained for legal, regulatory, fraud-prevention or contractual reasons.

To exercise your rights concerning marketplace information, contact us using the details below.

For information controlled by the TfL-licensed operator, contact the operator identified in your booking confirmation or e-ticket.

9. Cookies and website tracking

The website uses cookies and similar technologies to provide essential functions, remember preferences, maintain security, analyse website use and support advertising where applicable.

Strictly necessary cookies may operate automatically. Analytics, advertising and other non-essential cookies will be used only where you have provided the required consent.

You can accept, reject or change your cookie preferences through the website’s cookie controls. You can also manage cookies through your browser settings.

10. Marketing communications

We may send marketing communications where you have consented or where otherwise permitted by law.

You can unsubscribe at any time by:

• Using the unsubscribe link in a marketing email
• Changing your communication preferences
• Contacting us at the email address below

Service messages concerning an active booking are not marketing and may still be sent where necessary.

11. Children’s information

The marketplace is intended for bookings made by adults.

An adult making a booking may provide limited information about a child passenger where necessary for the journey, including age, passenger details and child-seat requirements.

12. Third-party links

The website may contain links to external websites. Those websites have their own privacy practices, and we are not responsible for how they collect or use personal information.

Please review the privacy policy of any external website you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in law, technology or marketplace operations.

The updated version will be published on this page with a revised effective date. Material changes will be highlighted where appropriate.

14. Contact us

For questions about this Privacy Policy, marketplace information or your data-protection rights, contact:

Email: info@britanniaairportcars.co.uk

You may also complain to the Information Commissioner’s Office at:

Website: https://britanniaairportcars.com